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VidyaLMS AcademyExplore. Practise. Make progress.

Customer success foundations

Level Beginner Free

Understand customer goals and turn a helpful conversation into lasting value.

About this course

Make every conversation countUnderstand customer goals and turn a helpful conversation into lasting value.Ask open questions, confirm the goal and follow through on the commitment.What you will learnUnderstand the goalMap the journeyClose the loopIncludes a field guide, knowledge check, practical activity and completion certificate.

Curriculum

Module 1 Start with the essentials

  1. Welcome: Make every conversation count Video 1 min Free preview
  2. Understand the goal Reading 7 min Free preview

Module 2 Put it into practice

  1. Map the journey Reading 9 min
  2. Download your field guide Resource 3 min

Module 3 Reflect and demonstrate

  1. Knowledge check Quiz
  2. Your action plan Assignment